RAW NOTES
Sam Eder leading - ant's eye view
WHY YOU'RE AWESOME
Attributes and helpful traits for communityorganizers (skills too!)
Job description
Leaders within the community
Definition of Community Manager
differs in many respects between groups
What is success?
consistency
talent
ability to talk to anyone
creates sense of belonging
Knows the job and people well, you do
(don't need to know what, but how to people)
balance between compassion/tough parent
ability to assimilate/reflect points of view
political tact
understanding
n. negativity
heading off bad trends
What is innate vs. what is learned
Hard to teach compassion/empathy
Teaching expression of it
disseminating skills to the non-manager
Facebook compassion research
subtleties in language require mindfulness
Expertise can be learned
facilitating
You need to learn enough to be fluent in your project & meaning behind
Invisible commnity binding is the best kind - and that's the job of the community manager
What's useful in looking for a community manager?
copy writing skills
customer service focus
practical experience managing groups of people
metrics experience
look for people who have started their own projects
theoretical/practical balance
good story of an employment history
NOT focused on just adding responsibilities but changing too
perseverance
primary focus on being a community amanger
useful tools and what do we need to train people on?
allowing them to take on responsibility
Incentives/rewards/campaigns
gamers know how
metrics
setting goals over 3-6 months, reaching for milestones
certifications are good idea, doesn't replace the practical
Internships can be frustrating to the intern
providing an internship can sabotage the commitment
Add community leaders from the ranks of those who are active
communicate that you are excited about the work that the person is putting out
templates, tutorials, milestones list
mentorship programs
education programs for community members to teach each other
avoiding the rockstar problem
don't send staff when a CM would do
Keep a database of CMs and where they are so you can hook them up
give your community members contacxt with the decision about their decisions
"How to become a core contributor" document, teasching people how to build "cred" amongst the community members
Ask people to write down how they succeed. edit into an insructional document
Run some games of 1000 blank white cards
Jake McKe - community mgr for LEGO, adult hobby, LEGO sets, very into documentation
Positive:
constant curiosity
consistency
listening
thank you notes
hear multiple points o view
being real to your community
invested
delegation
political savvy
filling in when needed
track vnseon things
building energy and insipring
talking to businesses push community forward
Negative:
distaction
stuck in day to day
not making tough decisions
not all abou tyou
over organize
too sensitive
don't get disappointed
not following through
bogged down in minutia
taking over
keep on goalsfragmenting
pushing too hard
not room to grow